About KBC – Retail Consulting Firm

KBC Retail Consulting firm started its journey in May 2016, with a focus on employing self-developed expertise and hard earned experience which helps retail clients evaluate and fine-tune their Economic Model for improved profitability and working capital, while building for long term success in a rapidly changing market.

Our Vision is clear. Bring qualitative change in individuals and organizations that can stand strong in today’s global competition.

We are different. 100% Focus on Retail. Unlike other retail consulting firms, KBC does not divide attention with any other industry. We have completely committed our resources and attention to providing unsurpassed retail advisory expertise, thus making KBC the best choice for retailers to help them adapt to the unique challenges and opportunities.

Experienced Professional. Led by Ratish Kapadia, KBC’s most results-driven strategists and a founder, do not adopt the traditional consulting model in which clients are largely serviced by junior consultants. Instead, He himself works on site to check each and every aspect of project and ensures 100% execution of the solution.

Results-Driven. KBC Retail Consulting has a reputation for delivering transformative, measurable results, based on clear, actionable recommendations tailored to each retailer’s unique retail business. Our clients find our entrepreneurial approach and working effectively within their particular culture refreshing and unique. Our retail consultants work efficiently and proactively to create maximum value by addressing each retailer’s core and addressing their complex operational and financial issues, rather than inundating clients with large power point decks that often fail to translate into change.

User Friendly Approach. KBC's working model is user friendly. We do not follow rigid working policies. We believe in simple principle of Client Benefit = Our Benefit and hence, our terms and policies are flexible enough in order to serve every client approaches us.



KBC is led by a team of exceptional professionals, each of whom has more then a decades of retail experience, either in a leadership role, by advising retailers or a combination of both. Due to the unique complexities of today’s changing and competitive retail landscape, we only hire consultants with a passion for retail. Our leaders bring the relevant, hands-on practical retail experiences that enables them to advise our clients on the most effective ways to address their issues and deliver the best results.


Ratish Kapadia


Ratish Kapadia has been a trusted and passionate advisor to retailers on strategic and financial performance issues. He has helped retailers to improve output of staff to achieve financial performance improvement. He has deliver more than 400 training sessions during his 18 years journey. He has been working closely with leading National Retail Chains in all key sectors, including department stores and standalone mono brand stores or MBOs (Multi Brand).

Ratish began his career at Citizen Watches in Mumbai, INDIA and then moved to RayBan Sun optics. Later in 2008, he moved to Fossil India.  In 2016, he established Kapadia Business Consultancy with primary focus on Retail Sales.

His theory says there are four pillars of retail. i.e Sales, Staff, Stock and VM (Display). A retailer must maintain health of these pillars in order to have a profitable retail business.

Current Role: Ratish is working on designing and executing various policies and processes. Also he works on developing training modules for Sales personnel.


Dharti Kapadia

Co - Founder

Dharti Kapadia joined KBC in June 2016. Till 2009 she served as Business Advisor in ICICI Prudential, Surat, INDIA where she was responsible to tab HNI and corporate clients. Dharti has fairly good experience in identifying prospects, P2P communication and follow ups. She has also advised many HNI in Reliance Petrochemicals in Hazira, Surat.

Dharti has done her PG in marketing, post her bechlor’s in commerce from Gujarat.

Current Role: Dhrati manages outbound communication with clients and identifies prospects. Apart from this she also handles independent projects.



Coming together is BEGINNING,

Keeping together is PROGRESS,


working together is SUCCESS!

- Henry Ford